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Shipping to United States starts from € 22.95 for letters and € 25.95 for parcels.

These conditions are for deliveries within Finland. For international delivery conditions, go here: https://poromagia.com/deliveryconditionsint/

Free shipping on all orders over €80 in Finland!

Delivery speed and costs are calculated depending on the size/weight of the shipment and the selected shipping method.

Posti Package
Posti Registered Letter
Posti Express Package
Pick up from the Poromagia Store
Pickup from the Board Game Café Taverna in Tampere Finland

Payment methods
Paytrail
Poro Credits
Collect-on-delivery

Delivery time
Return Policy
Complaints and defective products
Pre-orders
Packaging
Tracking ID

 

 

 

 Posti Package €4,95 - €8,90

  • Shipping costs are calculated at checkout. The weight (and volume) of the shipment determines the shipping costs. 
  • All Posti Packages are assigned a tracking number and are delivered to the Posti pickup point of your choosing, arriving 1-2 business days after dispatch. You will receive the tracking code along with your order confirmation.
  • Regarding Saturday delivery, all orders placed before 7:00 on a Friday morning will be dispatched on Friday, and Posti will do their best to deliver them to a pickup point of your choosing that Saturday in the following cities:
    • Espoo, Helsinki, Jyväskylä, Kauniainen, Kuopio, Lahti, Oulu, Pori, Seinäjoki, Tampere, Turku, Vantaa
 

 

 

Posti Registered Letter €6.95

  • Posti Registered Letters are tracked and to a Posti pick up point, arriving 1-2 business after dispatch, with no delivery on Tuesdays.
  • You will be notified by SMS or email when the order is available from a vending machine or pick up point
 

 

 

 Posti Express Package €9,95

  • Arrives within 1 business day after dispatch
  • The shipment will be delivered to the address indicated on the address label and handed over against a signature. The service includes one delivery attempt. The name information of the recipient will be saved in Item Tracking.
  • If the delivery attempt fails, a notice of arrival will be left for the recipient, and the item can be collected from the local postal outlet. Redelivery, subject to a charge, can be ordered for the shipment. The shipment will be returned to the sender if it is not collected within the storage period.

If you want to pay for shipping through Posti, we will add a fee of  €6.90 for the collect-on-delivery service through Posti.

During bank holidays Posti doesn't pick up orders from our warehouse until the next normal business day.

 

 

 

 Pick up from the Poromagia Store

  • You will receive an e-mail when you'r order is ready for pick up
  • All board game pick-up orders come from our outsourced warehouse so delivery time for pick up orders is 1-2 working days (Read more)
  • For in-store pickups you may pay during pickup or in advance through the webstore.
  • We normally hold pickup orders for seven days after they arrive at our store. In extenuating circumstances or special cases that would prevent you from coming to pick up your order within the week, please contact us at (+ 358 50 355 2252).
 

 

 

 Pickup from the Board Game Café Taverna in Tampere Finland

  • We dispatch orders to be picked up from the Board Game Café Taverna in Tampere every Wednesday for pickup on Friday of the same week. The order must have been placed before 12:00 on Wednesday in order to ensure delivery by that Friday.
  • When there is a bank holiday that falls on a Wednesday, we’ll send the orders earlier that week to ensure they arrive by Friday.
 
 

 

 

Payment methods

Paytrail

  • Debit or credit card (any nationality)
  • Invoice (Finnish residents)
  • Bank transfer (Finnish bank accounts)

 

Supports credit, and debit cards, most Finnish online banks, MobilePay, and Collector. More information about payment via Collector can be found here: https://poromagia.com/en/news/152/

Paytrail Payment options

 

 

 

Poro Credits

We also accept payment with PoroCredits that you can earn in exchange for:

The credits will be saved on your account and you can use them freely on all of our products and services. One credit is equal to 1€.


For how long are unpaid pick-up orders reserved?

Normally, we hold pick-up orders for seven days from the date of the order. If you are unable to pick up your order within a week, please contact us at +358 50 355 2252.

 

 

 

Collect-on-delivery at Posti Pick Up Point

  • Payment at your Posti pick-up point.
  • We will add a fee of €6,90 for the collect-on-delivery service
  • Preorder items can't be ordered using Collect-on-delivery
 

 

 

Delivery time

  • All domestic deliveries within Finland will take about 2-3 business days, though this is an estimate calculated from the time the order was made, and actual delivery time may be affected by conditions out of our control, such as bad weather.
  • For international shipments see our delivery times here: https://poromagia.com/pages/deliveryconditionsint/
 

 

 

Return Policy

Online orders have a standard 14-day return policy. The product must be in the same condition as it was at the time of purchase. Thus, open booster packs or board games cannot be returned. Returns for online orders are easily done by post. It is best to return products in the same packaging (envelope or package) that they were shipped in.

We don't offer free returns for used board games!

 

Returning parcels

You can return your order with the Mail Easily Code to any Post Machine or post office. You may order the return code at posti.fi/returnparcel by entering the shipping ID (Same as your tracking code which begins with JJFI). Please return the package as instructed. We will pay the shipping costs for such returns.

 

Returning letters

If the item you are returning is smaller than the maximum size for a letter (3 x 25 x 35.3 cm, 2 kg), you can drop the item off in a mailbox. Write the customer return ID 630034, the return address (Poromagia Oy, Opastinsilta 8 B, 00520 Helsinki), and the text ”ASIAKASPALAUTUS” (= “customer return”) on the letter.

NOTE! We will only pay the shipping costs for returns made via posti.fi/returnparcel or using the return ID. In other cases, the customer is responsible for the return costs.

If you don't pick up your order from the Post office or a Parcel Locker without informing us and the shipment is returned, we will deduct the costs (5,4€) from the amount.

 

Returning items bought at our store

Products purchased from our store have a 7-day return policy against receipt. The return policy does not apply to single cards (Magic the Gathering and Pokemon) or new products that have been removed from their original packaging.

 

 

 

Complaints and defective products

If you receive a defective product or any other complaints, please send an email detailing the issue to info@poromagia.com. Don’t forget to mention your name, username, and order number (found on the invoice that was included in the package). We will respond as quickly as we are able to via email.

Should any dispute be impossible to settle by negotiations between parties, the customer may refer the matter to the Consumer Disputes Board (https://www.kuluttajariita.fi/en/index.html). Before bringing the matter to the Consumer Disputes Board, the consumer must contact Consumer Advisers' Advice (https://www.kkv.fi/en/consumer-advice/).

 

 

 

Preorders

Please note that orders containing pre-release products will be sent after we have received all of the order items in our warehouse.

 

 

We kindly ask you to place your orders separately, if you want to receive your other order products before the release date of the preorder products.

Board game preorders

The exact publishing date for most new board games is often not available. Since we don't want to get your hopes up in vain, we've decided to give rougher estimates by quarters as long as we don't have a solid ETA confirmation from our distributors.

It’s worth mentioning that all board game releases arrive at the same time to all stores in the Nordic countries. So, even though another store might have listed a game’s release date as January, and we've listed it as Q1 - the game will arrive at both stores at the same time.

  • Q1 2021 (Jan-Mar, estimate): Arrives between January and March
  • Q2 2021 (Apr-Jun, estimate): Arrives between April and June
  • Q3 2021 (Jul-Sep, estimate): Arrives between July and September
  • Q4 2021 (Oct-Dec, estimate): Arrives between October and December
  • Specific month e.g. March 2021: our supplier has shipped the products to us
  • Waiting for ETA: We have asked our supplier(s) for an eta and waiting for them to get back to us. Note that they sometimes have to contact the manufacturer/factory and getting an estimate takes time.

Any changes in delivery times etc. can be found on the product page.

 

We strive to ship the products so that they’re delivered to you by the release date. For customers outside of Finland, we can't promise the delivery times by release. Check our delivery estimates outside of Finland here: https://poromagia.com/pages/deliveryconditionsint/#TransitTimes

 

 

 

Packaging

We pay special attention to packaging to guarantee our customers receive their products in the expected condition, without being damaged during shipment. When ordering individual cards and other items sent as letters, we stack the cards into bundles and enclose them between cardboard for protection from bending. In addition, the cards are cushioned with bubble plastic. We ship in C5 and C4 shell envelopes with windows.

Parcel shipments are packed in a cardboard box or power card. If necessary, these will be carefully packed with bubble wrap as well.

 

 

 

Tracking ID

All parcels, registered letters, and postal orders will be sent with a tracking code. We have a system that uses a text message to notify your cell phone when the order can be retrieved from the pick-up point. In addition, you will receive a tracking code in your confirmation email so you may track your shipment. This service requires that you provide a functioning email and mobile phone number.