Faster shipping times are coming
Although our warehouse crew is pure magic, our current order processing system unfortunately isn’t, and therefore delivery times have become unnecessarily long. Especially on release weekends, board game orders tend to get a little neglected. Fortunately, the new, outsourced warehouse fixes this! Our own warehouse crew will have time to focus on the card orders, and the outsourced warehouse can serve the board game customers well and quickly.
In addition, this means that card orders will also be processed and shipped faster in the future - hooray!
The new warehouse means faster shipping times. In bigger cities in Finland, Posti delivers on Saturdays (check the cities here). In smaller cities, orders placed on Friday will arrive on Monday.
Pickup orders will remain free of charge
Pickup orders can still be placed - and they will continue to be free of charge! However, it’s worth remembering that the board games have to travel across Finland to get to our store. Fortunately, the warehouse is quite close to the store, so you won’t have to wait for your games for days on end. We do want to remind you to come pick up your orders only after you’ve received notification that the order is ready to be picked up - otherwise the games won’t even have arrived at our store.
A TL; DR: for the lazy:
- The board games are moving to an outsourced warehouse
- The outsourced warehouse allows for faster processing and shorter shipping times
- The products that remain in our store in Pasila will be available for purchase in-store only
- Pickup from the store remains free
- Pickup orders can only be picked up after having received an email that the order is ready for pickup.
- The following week orders may be a bit delayed - please be patient with us!
FREQUENTLY ASKED QUESTIONS
Why is the shopping cart no longer shared between your sites?
Our board game business is growing, and therefore they finally got their own site. They also moved to a separate warehouse. Naturally, we can't have a shared cart when the products themselves are located in different places. According to our data, the new system will benefit most of our customers, since the the shipping times are now considerably faster.
Why didn't I receive a product notification, even though the product is back in stock?
Due to the site update, product notifications arrive with a small (10 min) delay.
Why can't I find X product on one of your sites?
On the board game site, you can at this time find some basic board game accessories. The selection will expand with time, but for now, we've only added accessories commonly bought with board games. We always welcome product wishes! You can reach us at firstname.lastname@example.org.